FAQ

How Long Will My order Take To Ship Out:

7-14 days is the average shipping times for our awesome T-Shirts, we are certain you'll like them that much you'd be prepared to wait a year next time!

Has My Order Shipped Yet?

We will send you a shipping confirmation email when the order goes out that will have your tracking number. Be sure to check your spam folder before emailing us. If you used Paypal, an email may have been sent to the email address setup with them.

You can also login to your Outrageous T-shirt account and check the status of your current order.

Do You Ship Internationally?

Yes we ship globally, the only place we don't currently ship to is outer space.

Im International, Will I Have To Pay Customers Charges Or VAT Charges?

Depending on your country, your package may incur local customs or VAT charges that we are unable to prepay or even predict. Governments are greedy assholes and we apologize for that. Outrageous T-shirts is not responsible for international taxes, duties or other tariffs your government may charge.

You can tell us to mark your package as "gift" during checkout in the "Add a note to your order" field. These packages are charged considerably less in taxes or may not be taxed at all.

However, you should check with your local customs office to find out what qualifies a package to be classified as a gift, and how it affects the charges you will incur locally such as taxes, duties, or other tariffs. Misuse of the "gift" designation may result in your package being delayed at customs, or even returned to us.

On all "gift" orders, we declare $8 per item. So, if you order 2 shirts, your order will be declared as a "gift" with a $16 value.

I'M INTERNATIONAL, IS IT NORMAL FOR ORDER TO TAKE THIS LONG ONCE SHIPPED?

International shipping times vary from 7-15 days. Once we send out the order, it is in the postal services hands and we have no control over how long it takes to get to you from there. If the status does not change on your tracking number for longer than 15 days, try calling your local postal service. Once it leaves the US, your order is transferred from USPS to your countries local postal service.

MY ORDER HAS BEEN IN CUSTOMS LONG ENOUGH FOR ME TO WORRY, IS THIS NORMAL?

Orders going through customs do vary on time depending on that customs office. If you are worried that your order has not updated in awhile, try giving them a call. Sometimes they hold on to orders and will not let customers know unless they get a hold of them.

WHAT SHIPPING SERVICE DO YOU USE?

Domestic Orders

We use USPS for all domestic orders. All orders will be sent USPS First Class (3-5 business days) unless they weigh over than 15 oz. Then they will automatically be upgraded to Priority Mail 2 day shipping (after we ship it out, this will not affect the time it takes us to process out your order).

International Orders

We use USPS to ship the order out, but right when it leaves the US it becomes a part of your countries local postal service. If you are having any trouble with your order, contact your countries local post office and not USPS. USPS can no longer give any info on the order once it leaves the US. Average transit times vary from 7-15 days on all international orders. Sometimes longer depending on customs.

PRODUCT INFO AND PRINTING METHOD

WHAT IS THE DIFFERENCE BETWEEN STANDARD AND PREMIUM SHIRTS?

We have two purchasing options: standard and premium. Both of these shirts are printed to our in-house developed shirts and feature the same premium quality, however, standard shirts have a white unprinted back while the premium versions are printed on both sides. Why white on the back?

Our printing method is a lot more complex and expensive than typical shirt manufacturing. We print each side separately and use large hydraulic heat presses to vaporize the ink directly into the fabric. This results in unlimited vibrant colors in high resolution that will never fade but costs more than other printing methods.

WHAT MATERIALS DO YOU USE?

Unlike other brands we directly source our own fabrics and work directly with mills across the world. We're really particular about the feel of our clothes. Most of our products have some type of cotton and poly blend. Our premium fabrics are guaranteed to be some of the softest clothes you'll ever have felt.

There are several benefits:

- High resolution images
- All-over print with unlimited colors
- You cant 'feel' the ink on the shirt and colors never fade
-  Our shirts don't shrink

WHY ARE THERE BLANK SPACES ON MY SHIRT?

Expect to see a small number of white streaks, especially around the underarm area. These are unavoidable, and a standard feature of dye-sublimated t-shirts. Each is truly handmade and one of a kind. The reason for these white marks is that a t-shirt can't be laid completely flat.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

At Outrageous T-Shirts we care a lot about the customer experience - if you don’t love your order, visit our returns page.

- Returns must me unworn and in pristine condition.

- Returns must be sent back within 45 days

- If you received a damaged item and would like to return it, we will refund you 100% of your order or we will exchange it at no extra cost to you.

- Once your package arrives at our facility, we will process it within 3-5 business days and then refund you for the full amount if you meet all the criteria above.

- Once we process your return, the refunded amount will be transferred back into the card used to place the order, or through your Paypal account. Funds are transferred back into your bank account within 3-5 days after we have completed the refund.

HOW LONG DOES IT TAKE TO GET A REFUND IF RETURNING?

Once we process your return (3-5 business days from receiving it), the refunded amount will be transferred back onto the card used to place the order within 3-5 business days, or through your Paypal account if this was used.

WHAT IS YOUR EXCHANGE POLICY?

Need a different size, design, or want to upgrade an item? Be sure to keep the item in pristine (unworn) condition. We do not pay for the shipping back to our facility but we won't charge you for our additional shipping and everything else it takes to get your new items back to you. Visit our returns and exchanges pages for further instructions.

*If you are wanting to upgrade an item from standard to premium, or add a pocket to your hoodie, we will send you a code for a store credit of your previous order. Then you pay the difference for the upgraded cost and nothing else.

HOW LONG WILL MY EXCHANGE TAKE TO GET BACK TO ME?

We do try to expedite any exchange orders since we know how lame waiting on orders can be. Once we process your exchange, orders of just shirts and tanks should be going out within 3-5 business days whereas hoodies and cut and sew items will take 1-2 weeks still. We do our best to get them out right as they are finished.

If your order has a combo of shirts/tanks and a hoodie or other cut and sew items, they will all be going out once the last item is completed. They will not ship separately.